Service and processing

No, that is not possible. TOPREGAL Ltd. sells exclusively to companies, authorities, public institutions and sole traders. Private individuals are excluded from purchasing.

All processes (handling, logistics, ...) and information obligations in the online shop are are aimed at the exclusive sale to traders. Under circumstances your VAT ID is requested and only with a valid ID a contract of sale is concluded on our part. Therefore, an online purchase incl. e-mail confirmation is not binding until subsequent confirmation by us and is considered a purchase request or request for quotation.

You can also place your order by phone or e-mail. Our customer service will be happy to answer all your questions.

Safe and simple ordering is also possible via a guest account. Of course, you are also welcome to create a customer account. It offers you independent administration of your billing and delivery address, an overview of your order history, and much more.

We offer among others the following payment methods:

• ProForma Invoice
• Credit and debit cards
• Paypal

For more information on how to process each payment method, please see our detailed page.

If you choose the payment method "ProForma", a proforma invoice will be sent to you by e-mail after your order has been processed.The goods are commissioned after we have received payment. You will then receive a final invoice for your accounting department.

If you have any questions about the status of your payment, please call the following customer service number 01495 707222.

The invoice is created as soon as the goods are handed over to the shipping company. Once you receive the shipping confirmation, the invoice will be sent on the same day. Please note that the sender is the same in both cases, but the subject line in the email is different.

We offer free shipping throughout the UK mainland (including Scotland) - only for UK islands we charge an island surcharge depending on the weight and dimensions of the ordered products. The shipping costs to the Republic of Ireland are £199.00. Please contact our customer service for further information.

You have the possibility to pick up the goods directly in our warehouse in Crumlin, Gwent.

Please contact us for an appointment at the service number: 01495 707222 and we will be happy to inform you about the weight as well as the number and dimensions of the packages. Payment by card or by bank transfer are the only possibilities when you pick up your order at our warehouse. We do not accept cash.

As a rule and depending on stock, your order will be handed over to the shipping company immediately after receipt of order or payment (depending on the selected payment method) within 24 hours. The delivery time from this point onwards is max. 72 h nationwide (shipping to the Scottish Highlands and to the Republic of Ireland takes up to 5 working days). You can find more details about the shipping process here.

In principle, the delivery of the goods is carried out by our house forwarding agency and other partners. Depending on length and weight, individual parts can also be shipped via parcel service providers [DPD]. If this option has been chosen, our forwarding agent will notify you 1 - 2 days before delivery. You are welcome to inquire about a desired time window for your delivery at the notification.

The goods are usually delivered on a truck with side unloading. In this case, the shipment must be unloaded from the vehicle with the help of a forklift or a lifting device with sufficient lifting height. Alternatively, the goods can also be picked up manually from the vehicle.

You can find detailed information about the shipping process here.

If your goods are damaged, incomplete or do not correspond to the description, this must be reported immediately in writing to info@topregal.co.uk. We will immediately take care of the remedy in the form of removal of defects or subsequent delivery of an article free of defects. A general right of return of faultless goods does not exist. Nevertheless, we grant the possibility of returning goods at your own expense as a gesture of goodwill. We would like to point out that in this case a fee for the restocking of the goods (amounting to at least 20 % of the net value) will be charged.

Please also read our GTC §4 and §10.

For all items in the shop - which are not consumables - we grant a warranty of 1 year. This warranty is valid from the date of invoice and covers material, processing or construction defects. Damage caused by natural wear and tear, improper handling or unauthorized modification is not covered by the warranty. On articles with batteries and / or accumulators we grant a voluntary functional guarantee of 6 months from the date of purchase on the batteries / accumulators .

Exceptions are our heavy duty shelves incl. single parts. Here we grant a 5 year warranty.

We attach great importance to quality when selecting our transport companies. But even the best can make mistakes.

If your goods show external damage or are incomplete on delivery, this must be reported to the carrier on receipt of the goods / inspection and "acceptance under reservation" must be noted on the delivery note. In this case we recommend a photo documentation. Please inform us immediately about the transport damage by e-mail (info@topregal.co.uk) including the photos or by phone. As we document every dispatch of goods photographically, transport damage can be proven at any time.

In case of any damage that is not externally visible or missing parts, a damage report is to be sent by e-mail within 7 days of delivery - including the corresponding picture material.

You can also find further information on this in our GTC §8.

The fixing braces (cross braces and diagonal braces), which ensure the stability and sturdiness of the racks, are included with TOPREGAL in the required quantity. Cross braces or diagonal braces that are required in addition to these are not available in the online shop as individual parts, as the braces of the individual manufacturers are most likely not compatible with other systems (or with each other).

If you have any questions in this regard, you can contact the TOPREGAL customer service.

We supply all complete offers as well as individual parts including all material required for assembly.

No additional mounting material is required.

The order status can be inquired by phone on our customer hotline 01495 707222. You can also inquire about the current status of your order by e-mail to info@topregal.co.uk.

You can find our contact form here.