The shipping - costs & packing
All information about shipping process is explained in detail. In principle, shipping within UK Mainland is free for deliveries of any item listed in our online shop. For shipping to an island there will be a surcharge; please ask our staff for the details. Why not collect the goods from our warehouse instead? Our warehouse in Crumlin is based in the Newport area; if you collect the goods yourself, you can benefit from a discount of 5% on the net purchase price.
A part of our assortment can, due to smaller dimensions, be sent by parcel service. Here, delivery times of between 1-5 days can occur. For shipments via parcel service, you will normally receive a link to the shipment tracking within the shipping communication.
Loading of goods our truck
Dispatch by forwarding agency
Most of our products are shipped by a freight forwarder due to their oversized dimensions and heavy weight. Shipping is handled by our standard forwarding agent TWT. You are also welcome to commission your own transport service provider or pick up the goods yourself in Crumlin - here you save 5 % on the net value of the goods.
Our heavy-duty racks are usually handed over to the forwarding agent on the day following receipt of the order and / or payment.
You will be informed about the shipping of your heavy-duty racks by email and, if requested (in the order process), the forwarding agent will contact you by phone to agree and arrange the exact delivery time. Please provide us with a telephone number you can always be contacted on (mobile) for this purpose. Generally, we deliver the goods between 8 a.m. and 4:30 p.m.; during this time, we assume that acceptance points are continuously staffed. Repeat deliveries will be charged by the freight forwarder.
On request, we can arrange a fixed delivery date with the forwarding agent.
Please note that, in principle, your goods are delivered by articulated lorry. To unload the goods from the side, a forklift truck or other lifting equipment is required. This is not provided by the freight forwarder. If you wish to arrange an alternative way of unloading, please let us know when you place your order. We will then do our best to find a more suitable unloading option for you (tail lift, etc.). For items measuring a max. length of up to 2.70 m, the alternative of unloading by tail lift is available on request.
We offer express delivery within 24 hours throughout UK Mainland for an additional charge.
Please contact our sales team or leave a note in the message field in the checkout process and we will contact you afterwards.
Shipping – the process
Following your order, you’ll have to opt for one of our payment methods. We then hand over the goods to the forwarding agent. Deliveries within the UK mainland normally take a max. of 3 working days, to the Scottish Highlands deliveries will take a max. of 5 working days. Prior to delivery, the forwarding agent will contact you regarding the time of delivery.